Rock in Share, much more than a concierge service!
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Traditional concierge service? Online concierge service? Airbnb co-hosted concierge service? Concierge service specialising in short-term rental management?
The market for concierge services for short-term lets can sometimes seem complex, with terms that sound similar but hide significant differences.
To clear up any confusion, here's a simple table that clarifies everything!
What is a concierge service?
Classic" concierge services do not specialise in managing holiday lets.
In reality, their remit is generally limited to tasks such as cleaning the accommodation and managing reservations and arrivals.
Generally speaking, there is only limited involvement in certain crucial stages before the property is let, such as organising a professional photo shoot to maximise the property's visibility, writing and publishing attractive advertisements, or setting competitive rates.
The absence of personalised monitoring, strategic advice and expertise in rental management can lead to a considerable loss of income for the owner, or even jeopardise their property purchase.
What is the co-hosted concierge service or Luckey by Airbnb?
To continue creating more and more listings, Airbnb quickly realised the need to offer owners other solutions to make it easier to connect with travellers, and in 2018 acquired Luckey Homes, now renamed Luckey by Airbnb. This subsidiary of Airbnb, offers a set of tools designed to help owners manage their holiday rental properties, allowing them to handle key tasks such as creating an advert, managing bookings and households.
However, it is essential to understand that these tools represent a provision of resources, and most of the management still remains the responsibility of the owner. The most time-consuming and high value-added tasks are generally absent from the services offered by Luckey, and their tool is limited to using the Airbnb platform.
The visibility of listings remains limited, as the accommodation is only marketed on Airbnb, leaving out other major holiday rental platforms such as Booking, VRBO, and Holiday (among others), which could offer wider visibility.
As with management via a traditional concierge service, maximising profitability and complete management are not part of Luckey's objectives.
What is Rock in Share management?
Kevin, founder of Rock in Share and Airbnb ambassador, is available to guide owners in assessing the feasibility of their short-term rental investment project. Owners are given sound advice on the market, must-have facilities and the little extras that make all the difference, so as to maximise the visibility of their property on holiday rental platforms.
Each property is unique, and we provide personalised support.
Our team then manages every stage of the preparation and marketing of the property: cleaning the property, professional photo shoots, writing the advert, publication on the major holiday rental platforms - everything is taken care of!
Once the property is on the market, Rock in Share takes care of managing the calendar, payments, deposits, welcoming travellers, providing essential eco-responsible consumables and cleaning the property after their stay.
Thanks to our expertise in data management and analysis, we can significantly optimise the revenue generated, by regularly working on the prices and marketing of each advert: this is what is known in hotel jargon as revenue management.
Because accommodation is a place to live, and it needs to be maintained, keeping it in perfect condition is crucial to guaranteeing positive reviews and a steady flow of bookings.
To achieve this, our team works with a strong network of trusted tradespeople to manage all aspects of property maintenance, from cleanliness to general upkeep.
Our main objective is to ensure that each property is always ready to welcome travellers, while wisely managing the expenses associated with serving the owner and satisfied travellers.
That's how we set owners free from the constraints of short-term rentals.
Rock in Share acts as a trusted third party for travellers, owners and the platforms we work with. Our ambition is to make all the benefits of short-term rental accessible to everyone, while freeing owners from the associated constraints.
Make an appointment with Kevin or contact us directly to find out how we can help you realise the full potential of your holiday rental property:
Opening hours of the telephone hotline for homeowners: Monday to Friday, 10am to 12.30pm and 1.30pm to 6.30pm.